Refund Policy

These are hicaretech.com.au ’s (“Hi Care Technology ”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the hicaretech.com.au website.

• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us.
• Any product not purchased from hicaretech.com.au.
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product .
• Any product from which the UPC code has been removed from its packaging .
• Any product that exhibits physical damage .
• Any product for which you have submitted a mail-in rebate. Quantity Purchases While Hi Care Technology is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have (techsupport@hicaretech.com.au).
Standard Return Policy
• Return for refund within: 14 days
• Return for replacement within: 14 days

This is our Standard Return Policy. Items covered by this policy (those products for which Hi Care Technology states “This item may be returned for a replacement or refund within 14 days only”) must be returned to Hi Care Technology within 14 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Hi Care Technology.

Downloadable Software Replacement Only Return Policy

• Return for refund within: non-refundable.

Downloadable software is non-returnable. The only exception to this policy is it can be replaceable if a partial download has occurred and this can be verified through our downloadable software provider Digital River.
• Computer Replacement Only Return Policy
• Return for refund within: non-refundable
• Return for replacement within: 14 days
• There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.

This is our Computer Replacement Only Return Policy. Items covered by this policy (those products for which Hi Care Technology states “This item may be returned for a replacement within 14 days only”) must be returned to Hi Care Technology within 14 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Hi Care Technology.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship
• Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use
• Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
• Any LCD on a notebook or tablet PC that has less than 8 dead pixels

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in Hi Care Technology’s sole discretion, unless otherwise required by law.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Unlocked Mobile Phones Standard 14-Day Return Policy
• Return for refund within: 14 days
• Return for replacement within: 14 days

This is our Standard 14-Day Return Policy. Items covered by this policy (those products for which Hi Care Technology states “This item may be returned for a replacement or refund within 14 days only”) must be returned to Hi Care Technology within 14 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Hi Care Technology.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:
• Any phone that is free from defects in materials or workmanship
• Any phone that is damaged due to misuse, abuse or neglect
• Any phone that is returned without the original packaging and all accessories Manufacturer’s Warranties
• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

hicaretech.com.au does not offer any express warranties. However, many of the products available through hicaretech.com.au are covered by Manufacturers’ Warranties. If a product is covered by a manufacturer’s warranty, it will be stated on that product’s web page. Manufacturers’ warranty details are typically available at the manufacturer’s website. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state “This item can be returned to the product manufacturer only” must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or “end-user”) of the item.

Contact us at techsupport@hicaretech.com.au ©

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